SCORM Compliant Package-ICTICT443 Work collaboratively in the ICT industry Advanced Diploma Core units BSBOPS304 Deliver and

Core units BSBOPS304 Deliver and monitor a service to customers CPCCCM2004 Handle construction materials CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3003 Work safely around electrical sources

Units of competency ICTCYS407 Gather

handle and transport explosives * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

SCORM Compliant Package-ICTICT443 Work collaboratively in the ICT industry Advanced Diploma Core units BSBOPS304 Deliver and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.